Help center
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Clear guides to connecting WhatsApp, setting up your team and running your first campaign or booking.
Explore the product and plans, then follow the guide that matches your setup.
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42 setup and usage guides
Getting started
Choose the task you want to complete: connections, messages, AI, orders, returns, your team or reports.
Connect, verify, prepare your assistant and test before enabling customer automations.
For spas, car washes, catering, canteens and home services: services, team, areas, booking link and WhatsApp flow.
A home-service-only setup: treatments, therapists, qualifications, served areas, travel time, customer address, policies and a safe dry run.
Approved project facts, reviewed inventory import, representative ownership, opportunity stages, visits and evidence-safe reporting.
No Facebook account, a brand-new SIM, nothing set up yet — the full path to a connected number.
Orders, products & stock
Choose the store event, approved template and language, preview values and enable future updates.
Understand real SKUs, store sync, warehouse kits and what Moyafa does not allocate automatically.
Find the real store order, distinguish its status from shipment progress and handle missing addresses.
Workspace & team
Connect store & WhatsApp
Send a first message, reply with text or attachments, use notes, assign work and read delivery status.
Understand email availability, connected-mailbox replies, attachments, CC/BCC and forwarding.
Connect your own account, read comments in the inbox and choose manual or AI replies.
Authorize your business account, verify inbound messages and manage replies from the shared inbox.
The same number, your chats kept in the Business app, and your team working in Moyafa. How optional activation and history sharing work.
Connect your own WhatsApp Business number through Meta — you pay Meta directly, with no markup from us.
Link Salla so orders, customers and products sync into Moyafa.
Authorize Zid, then sync orders, products and customers into Moyafa.
Install from the Shopify App Store — orders, products and customers sync with live webhooks.
Coming soon — the connector is in early access. Connect a self-hosted WooCommerce (WordPress) store with REST API keys.
Connect Odoo with a URL, database, username and API key.
Templates & campaigns
Choose a delivery event and delay for reviews, and a separate template for support feedback.
Prepare the wording and variables, track Meta approval, then assign the template to the right event.
Choose real customer filters, preview an approved message, then send or schedule and review delivery.
Customers & import
AI assistant
Describe your business, review settings and sample replies, then check auto-reply readiness.
Upload or paste policies, connect Notion or Google Drive, sync changes and test answers.
Choose transcription and reply or staff handoff, and diagnose why the assistant did not answer.
Choose a trigger, connect conditions and actions, review the flow and avoid conflicting replies.
Sync your Notion pages (FAQs, policies, notes) so the assistant answers from your own content.
Cart recovery
Returns & exchange
Map approval, pickup, refund and replacement events to your approved Utility templates.
Configure policy, photos/video, replacement choices, public form, shipping and notifications.
Prepare your own provider account, connect return and outbound services, then verify your store SKUs and customer messages.
Set deadlines, repeat-claim handling, real product variants, custom questions and photo or video requirements.
Tickets & support
Reports
Billing & plans
Privacy & compliance
From the first conversation, Moyafa helps you follow through.
Create your account and choose the tools your team needs. Need help finding the right fit? Talk to us.