Import your customers

Paste contacts or upload CSV; use the separate smart importer for Excel/PDF.

1
Open Customers → Import
Choose Import contacts, then Paste or Upload CSV. Download the sample for name, phone, email, city and tags, using international phone numbers. For Excel/PDF, use the separate Smart import link on Customers and review its extracted records before import. Connected-store customer records arrive through store sync; a file import does not invent purchase history.
CSV import and existing-consent confirmation before uploading. Arabic interface shown; use the corresponding labels in your chosen language. Your available options and saved values may differ. Open the image to enlarge.
2
Map the columns
Match name, phone, email, city and tags. Invalid phone numbers are skipped and counted so you know exactly what came in.
3
Tag as you go
Tags are what you'll target later — «riyadh», «wholesale», «eid-2026». Add a group tag during import to find these contacts later. Campaign eligibility still requires recorded marketing consent.
4
Respect consent
Only message customers who opted in. Importing a number is not consent — review the state in the Compliance center before you send.

Paste contacts or upload CSV; use the separate smart importer for Excel/PDF.

Open Customers → Import

Choose Import contacts, then Paste or Upload CSV. Download the sample for name, phone, email, city and tags, using international phone numbers. For Excel/PDF, use the separate Smart import link on Customers and review its extracted records before import. Connected-store customer records arrive through store sync; a file import does not invent purchase history.

CSV import and existing-consent confirmation before uploading. Arabic interface shown; use the corresponding labels in your chosen language. Your available options and saved values may differ. Open the image to enlarge.

Map the columns

Match name, phone, email, city and tags. Invalid phone numbers are skipped and counted so you know exactly what came in.

Tag as you go

Tags are what you'll target later — «riyadh», «wholesale», «eid-2026». Add a group tag during import to find these contacts later. Campaign eligibility still requires recorded marketing consent.

Respect consent

Only message customers who opted in. Importing a number is not consent — review the state in the Compliance center before you send.