Choose the right plan and add capacity as your business grows. Subscription prices include VAT. Meta messaging is billed separately, with no Moyafa markup.
Moyafa's paid plans are Growth and Pro, with VAT-inclusive SAR prices. Salla plans match the prices and features shown here, with no Free plan. Salla plan details
More capacity for your team and customer care.
Billed monthly · VAT included
Start with GrowthFor your store, including exchanges and returns.
Billed monthly · VAT included
Start with ProPro includes the dedicated exchange and return suite with no monthly case cap. Growth includes ordinary support tickets. AI allowances, Meta messaging and shipping charges are separate.
Compare what matters to your business. Open any feature to learn more.
| Features & limits | GrowthGrow your team | ProScale your operations |
|---|---|---|
| Team & conversations | ||
| AI credits / month | 3,000 | 15,000 |
| Dashboard users | 10 | Unlimited |
| WhatsApp numbers | 1 | Unlimited |
| Customer support tickets | Included | Included |
| AI replies, summaries and voice notes | Included | Included |
| Store operations | ||
| Dedicated exchange and return suite | Not included | No monthly case cap |
| Product and order lookup | Included | Included |
| Cart recovery and review requests | Included | Included |
| Refund amounts and receipt records | Not included | Included |
| Two-way stock synchronization | Not included | Included |
| Marketing & automation | ||
| Campaigns / month | No plan cap | No plan cap |
| Saved customer segments | Included | Included |
| Active automation flows | Unlimited | Unlimited |
AI credits are not a fixed number of messages; usage varies by activity. Integrations require setup, and Meta sending rules apply to every plan.
Learn about AI creditsCredits are consumed by activity; one message does not equal one credit. When managed credits run out, top up or configure the provider option available to your account to continue AI tasks. Manual team conversations remain available.
These costs are separate from Moyafa’s subscription. Template, consent and sending rules still apply, including on plans with no campaign or return-case cap.
At the booking limit, existing bookings remain and new requests go to the team for manual confirmation until renewal or upgrade. Advanced tools require setup and activation for your business. Existing contractual arrangements are preserved.
Moyafa adds no markup to WhatsApp fees. Meta charges per delivered message, based on the recipient's market and message category.
Estimate for 1,000 delivered messages
187.88
0.19 per message
List-rate estimate before tax. Utility and authentication volume tiers can reduce the total. Service replies and utility responses inside Meta's customer-service window were free at verification. Meta's live rate card is the billing authority.
Verified 2026-08-27Yes. Connect your business’s account in Settings → Channels → TikTok. Reply to comments, hide or restore them in the inbox, and choose manual or AI replies. Direct messages and comment deletion are not currently available through this connection.
Open Settings → Storage Station, check your account, choose the return warehouse and carrier, then save. You need an active provider account with return pickup access. Outbound replacements also need ShipHero API tokens and routing details supplied by your warehouse. Connecting Moyafa does not create a shipping account or include provider fees. Find the full Connect Storage Station guide in the Help Center.
No. When an eligible number already in the WhatsApp Business app connects through Coexistence, your chats stay in the app and you can keep replying from both the app and Moyafa on the same number. This connection does not require deleting your app account. Sharing history with Moyafa is optional during setup and includes what Meta makes available; groups and some message types do not sync. Activation is gradual, with our team’s help.
That is a separate migration from connecting an existing Business App number. Contact us before disconnecting or deleting anything so we can review registration, backups and possible downtime. Templates may need fresh approval, billing and profile setup may change, and Meta limits or status are not guaranteed to carry over. You can keep your current Moyafa connection; Coexistence is optional.
Yes. Moyafa is live for iPhone on the App Store and Android on Google Play. Download the app and sign in with your existing Moyafa account. Mobile tools depend on the app version and your account permissions.
Moyafa serves e-commerce and service businesses: home spa, appointments, field teams, retail and customer support. Start with the tools you need and configure them around your work.
The assistant uses business knowledge, conversation context and connected tools to reply, collect details and help with follow-up. You set its instructions, with human handoff when needed. Usage consumes AI credits.
The dedicated exchange and return suite is included in Pro at SAR 460/month, with no monthly case cap. Growth includes ordinary support tickets. AI credits, shipping and Meta messaging retain their separate allowances or charges.
The merchant issues the refund through the appropriate payment method, then records the amount and receipt in Moyafa. Exchange and shipping steps depend on the store’s integrations and setup.
Your Moyafa subscription covers the tools. Meta messaging fees are separate, with no Moyafa markup. Displayed subscription prices include VAT.
Yes. Set up services, team calendars and a booking page directly in Moyafa, or start with conversations and customer support. A store connection is needed when you want that store’s products and orders.
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