Plans, marketplace billing and AI allowance

How Salla, Shopify, Zid and direct subscriptions are managed, and which charges are separate.

1
Check your current plan and billing owner
Open Settings → Billing to see your plan, billing interval, renewal and usage. Current paid store plans are Growth and Pro; do not rely on old Free/Starter descriptions. The checkout for your business and platform shows the applicable price, trial and tax treatment before approval.
Open this screen
2
If you subscribed through Salla
Manage your Moyafa app subscription from Salla's app/subscription controls. Salla handles the subscription payment and sends plan and renewal events to Moyafa. Connecting a store and receiving an active subscription are different states. If the paid plan is not reflected, share the subscription reference with support rather than paying for a second subscription.
Salla-managed subscriptions show their billing provider in Settings. Arabic interface shown; use the corresponding labels in your chosen language. Your available options and saved values may differ. Open the image to enlarge.
3
If you subscribed through Shopify or Zid
Shopify app subscriptions are approved and billed through Shopify; Zid App Market subscriptions are billed through Zid. Manage the subscription with its billing platform and check the final approval screen. Shopify prices are in USD and applicable taxes are shown by Shopify. Do not treat a SAR website price as a promise of the same tax-inclusive USD total.
4
Direct and Apple subscriptions
For a direct Moyafa subscription, follow the payment and activation options actually shown in Billing. If Apple manages your subscription, use Apple's subscription controls. Invoices and cancellation/renewal handling follow the billing provider. Do not assume every account uses a bank transfer or the same payment screen.
5
Understand AI and message charges
Growth includes 3,000 managed-AI units monthly and Pro 15,000, used flexibly across the month. One conversation may use several operations. Meta WhatsApp messaging and warehouse shipment/storage charges are separate from the Moyafa plan. If you choose your own AI provider key, that provider bills its usage separately. Read current balances in the AI usage panel.
Open this screen

How Salla, Shopify, Zid and direct subscriptions are managed, and which charges are separate.

Check your current plan and billing owner

Open Settings → Billing to see your plan, billing interval, renewal and usage. Current paid store plans are Growth and Pro; do not rely on old Free/Starter descriptions. The checkout for your business and platform shows the applicable price, trial and tax treatment before approval.

Open this screen

If you subscribed through Salla

Manage your Moyafa app subscription from Salla's app/subscription controls. Salla handles the subscription payment and sends plan and renewal events to Moyafa. Connecting a store and receiving an active subscription are different states. If the paid plan is not reflected, share the subscription reference with support rather than paying for a second subscription.

Salla-managed subscriptions show their billing provider in Settings. Arabic interface shown; use the corresponding labels in your chosen language. Your available options and saved values may differ. Open the image to enlarge.

If you subscribed through Shopify or Zid

Shopify app subscriptions are approved and billed through Shopify; Zid App Market subscriptions are billed through Zid. Manage the subscription with its billing platform and check the final approval screen. Shopify prices are in USD and applicable taxes are shown by Shopify. Do not treat a SAR website price as a promise of the same tax-inclusive USD total.

Direct and Apple subscriptions

For a direct Moyafa subscription, follow the payment and activation options actually shown in Billing. If Apple manages your subscription, use Apple's subscription controls. Invoices and cancellation/renewal handling follow the billing provider. Do not assume every account uses a bank transfer or the same payment screen.

Understand AI and message charges

Growth includes 3,000 managed-AI units monthly and Pro 15,000, used flexibly across the month. One conversation may use several operations. Meta WhatsApp messaging and warehouse shipment/storage charges are separate from the Moyafa plan. If you choose your own AI provider key, that provider bills its usage separately. Read current balances in the AI usage panel.

Open this screen